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Services

Three pillars.
One system.

Digital platforms, AI and business systems, technology operations. Built on a shared foundation and owned by one team, so the system grows with the company.

01

Digital Platforms

Websites, client portals and ordering and booking systems, designed for the company's positioning and measured by enquiries and revenue.

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Websites and brand presence

Tailored websites on a modern stack, no templates, with SEO foundations, structured data and enquiry tracking.

  • Concept and positioning
  • Design within a dedicated design system
  • Multilingual on request
  • Analytics and enquiry tracking

Client portals

Login areas where clients find documents, orders and status. Roles, permissions and data storage in Switzerland.

  • Login and roles
  • Documents and approvals
  • Status and notifications
  • Connected to CRM and invoicing

Ordering, reservation and ticketing systems

Digital menu, takeaway ordering, table reservations, tickets and guest lists, with no commission platforms in between.

  • Ordering and payment
  • Reservations with daily plan
  • Ticketing and guest lists
  • Automatic confirmations
02

AI and Business Systems

CRM, quotes, contracts, invoicing and AI-driven workflows that take work off your desk. Custom software when the right product does not exist.

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CRM, quotes and invoicing

Client and contact management, quotes, contracts and invoices with Swiss QR payment slip in one system.

  • Clients and contacts
  • Quotes and contracts
  • Invoices with QR payment slip
  • Time tracking and reporting

Custom software and internal tools

Internal platforms, administration and processes as custom software when standard products do not fit.

  • Process analysis
  • Data model and architecture
  • Integrations and APIs
  • Operations included

AI assistants and automation

AI where it measurably takes work away: enquiries, documents, reporting, recurring workflows.

  • Assessment of which initiatives pay off
  • Prototype in days
  • Deploy and measure
  • No personal data used for training
03

Technology Operations

After go-live, AIT runs the system. This is not an add-on but the reason the systems keep running: monitoring, changes, support and further development with clear ownership.

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Service agreement

Monthly, predictable, defined scope, terminable with notice. Covers updates, monitoring, backups and an allowance for changes.

  • Security updates and backups
  • Monitoring and availability
  • Allowance for changes
  • Direct line to the team

Taking over existing systems

Existing websites and systems are analysed, assessed and taken into operations without downtime.

  • Assessment of the existing setup
  • Migration of domain and content
  • Google visibility is preserved
  • Operations from day one

What operations means at AIT

Monitoring

Availability, response times and errors are monitored continuously. Deviations go directly to the team that built the system.

Changes

Adjustments and extensions run through the service agreement with defined scope. Every change is planned, tested and rolled out with documentation.

Support

One point of contact who knows the system. Response within 24 hours on business days, prioritised in case of incidents.

Incident Handling

In case of an outage a clear procedure applies: detect, contain, restore, fix root cause, report. Backups are tested when a system enters operations.

Further development

Systems grow with the business. New functions are added in live operations, without rebuild and without interruption.

Ownership

Source code, data and designs belong to the client. AIT is responsible for operations, not ownership. The service agreement can be terminated with notice.

Which pillar first? We settle that in the first conversation.

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